Contact Us

After 25 years in Mountain View, we've recently moved to our new location in Sunnyvale, CA.  Please see our new address, contact information and business hours below.  We look forward to serving you!

Office Contact and Hours of Operation 

Appointments

We recommend that you contact us 2 weeks in advance to schedule an appointment unless you have a dental emergency. If there is any change in your personal or dental insurance information, please inform us prior to your appointment date to avoid delays upon your arrival.  We ask that you arrive 10 minutes early to register (15 minutes for new patients who need to fill out additional forms). Most appointments last for one hour unless specified. 

New Patients

For new patient initial visit, we provide diagnostic x-rays, comprehensive oral exam, periodontal screening for gum disease, oral cancer screening, TMJ (jaw) evaluation, photographs, and oral hygiene education. Patient will also have the opportunity to address any dental concern with the doctor. Please allow 90 minutes for your initial visit.

Emergencies

We have reserved daily time slots for dental emergencies, so please call us in the morning so we can accommodate you.

Canceling or Rescheduling an Appointment

If you need to cancel or reschedule an appointment, please notify us at least 48 hours in advance so we can accommodate other patients who are on the waiting list. There is a $100 charge per hour for missed appointments or for changes or cancellations made without a 48-hour notice. Patients who repeatedly miss their scheduled appointments might be dismissed from the practice.

Financial Policy

Full payment is due at the time of service unless prior arrangements have been made. We give patients a goodwill written estimate prior to treatment to help them plan for the upcoming expenses. Some treatment requires multiple procedures that must all be completed in a timely manner to avoid treatment failure.   

The guarantor is the person who takes responsibility for payment of all services rendered on his/her behalf or dependents regardless of any insurance involvement.  The guarantor, in most cases, is the patient or the parent or legal guardian of a minor child.  In the event of default, the guarantor promises to pay legal interest on the indebtedness, collection costs, and related legal fees.  The guarantor might not be the same as the insured (person who subscribed to the insurance).

Fees

Fees are subject to change with prior notice before treatment.  Balances remaining beyond 30 days from billing will have a late payment charge of $30 and accrue a monthly interest at a rate of 20% APR. There is a $35 processing fee for returned checks, and a $100 per hour fee for missed appointments or for changes or cancellations made without a 48-hour notice.

Payment Terms

We accept cash, check, debit card, credit card – Visa, Mastercard, and American Express. 

We offer Care Credit financing.  If you prefer not to wait in line after your appointment, please ask us about our VIP Express checkout option. 

Personalized Care

Building a foundation of trust by treating our patients as special individuals is vital to our success.  We understand how uneasy some patients may feel about their dental visits, and how we can make a difference in providing a relaxing and positive experience.  Our entire team is dedicated to providing you with excellent, personalized care and service to make your visits as comfortable and pleasant as possible.

High Standards

As a practice, we want you to be confident knowing that we are a team of highly trained and skilled clinicians who pride ourselves in providing the care that you deserve to keep your smile healthy.  We attend dental lectures, meetings, and dental conventions to stay informed of new techniques, the latest products, and the newest equipment that a modern dental office can utilize to provide state-of-the-art dental care. We guarantee our work. 

Uncompromising Safety

Infection control in our office is very important to us.  To protect our patients and our staff, we follow strict sterilization and cross contamination processes using standards recommended by the California Dental Association (CDA), the Occupational Safety and Health Administration (OSHA), and the Center for Disease Control (CDC).

We thank you for allowing us to take care of your dental needs and look forward to serving you.

Make an appointment today... we’ll give you a reason to smile!